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版主请进,HM2不能正常运行

    • yjt85
      yjt85
      铜牌
      从: 2011.04.16 帖子: 115
      半个月前,hm2没运行5--6小时后,软件会卡住,必须要在进程里面关掉才能重启。
      最近这种情况越来越严重,前2天是每2--3小时,
      今天每运行半个小时就崩溃了,根本打了不牌了

      今天问过一个朋友,他最近也是有这种情况,因此我想不是我电脑的问题
      已经更新到最新版本,但后来想到会不会是新版本有一些bug,又装会原来的旧版,
      但还是出现这样的问题

      之前也给hm2客服写过信,回的信能看懂一些,照着做了,但还是没有解决问题
      复上hm的回信,请版主帮我看看,还有什么需要做的(其中第一和第二照着做了)
      谢谢

      1) Please make sure you are installing on an administrator account and running as an administrator.

      2) Please turn off UAC.

      3) You'll need to add:
      - hmupdate.exe (only exists during update)
      - holdemmanager.exe
      - hudfuncapps2.exe
      - postgres and pg_ctl, your poker client .exe
      - table ninja.exe
      - tablescannerdllloader.exe
      - notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

      to the exceptions list in your firewall and antivirus. ****

      4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

      5) You need to make sure that this folder*,

      8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

      XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

      as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

      * You will need to show hidden files. See this tutorial for showing system and hidden files:

      http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+

      See the location here for win 7:

      http://www.udbrky.com/hmsupport/configfile.PNG

      See the location here for win xp:

      http://www.udbrky.com/hmsupport/configfile.PNG

      ** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

      *** This is in Properties as well, in Security.

      ****Please see this guide for Windows Firewall:

      http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems

      Please see this FAQ for setting permissions and unchecking read only:

      http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+use

      Please duplicate the issue.

      Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

      Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

      Please send a log file as well.
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