为什么我申请的770的50$启动金没有通过

  • 11 回复
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      你好 heigirls

      不会是由于VPN原因,但如果你未能通过身份验证的话,那么很遗憾你无法收到启动金的。
    • heigirls
      heigirls
      铜牌
      从: 2011.11.10 帖子: 13
      但是我通过学校的身份验证了,昨天学校还发邮件给我说,

      我们很高兴地证实,我们的客户服务团队已核实了你的使用账户并已经启动了你的$50启动金的转账。

      然后我一直等 ,等到今天告诉我说转账没有成功。
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      原作: heigirls
      但是我通过学校的身份验证了,昨天学校还发邮件给我说,

      我们很高兴地证实,我们的客户服务团队已核实了你的使用账户并已经启动了你的$50启动金的转账。

      然后我一直等 ,等到今天告诉我说转账没有成功。
      这样的情况请询问扑克室客服询问是否可以解决,如果可以解决,请在解决后留言论坛客服再次转账,如果无法解决,那只有换其他扑克室申请了
    • SherryY
      SherryY
      铜牌
      从: 2011.02.24 帖子: 2.055
      原作: heigirls
      RT,由于我的网络登录770扑克室奇卡无比,所以我使用了VPN,会不会是因为这个的原因啊?


      Hi heigirls,

      看过你的后台,你的启动金被拒的原因是770要求你联系他们。只有在你联系过770并且得到他们的同意后,才可以得到启动金。

      你需要发邮件给770询问为什么得不到,估计是要求你进行身份验证。你查一下你的注册邮箱看看770有没有发邮件给你,如果没有发邮件给你,你写下面的邮件给他们

      Dear Support,

      My nickname is ***(你的770昵称).I was just informed that I was not able to get Pokerstrategy's free50 and I have to contact poker room for details. May I know what should I do if I want get it?

      thanks a lot
      Kr.
      ***-你的昵称

      意思是,我被通知我不能得到扑克策略学校的免费50美金的启动金,我可以知道如果我想得到这笔启动金,我需要做什么吗?
    • heigirls
      heigirls
      铜牌
      从: 2011.11.10 帖子: 13
      好的 我试试 我今天尝试给他们写了2封信,但是他们都没回我
      邮箱是这个没错吧"Poker770"<support@poker770.co.uk>;
    • heigirls
      heigirls
      铜牌
      从: 2011.11.10 帖子: 13
      刚刚收到 客服的回信:
      Username: PSR72760862
      Dear Peng,


      Thank you for your interest in Poker770!


      Following your message, we wish to inform you that we will delightedly count you among our eligible players, as soon as you validate your account.


      We therefore invite you to come back with an e-mail which includes a front and back side copy of your identification document, alongside a copy of a nominative invoice issued, in the past 6 months.


      You have the possibility to send us your identification copy, either as e-mail attachment or via fax at: (+44) 207 419 5711.


      Considering that we noticed a discrepancy between the country you submitted at registration and your current IP location we would also appreciate it if you tried to explain us this difference.


      Hoping you find this information useful, we remain at your service while looking forward to your soon reply.


      Kind regards,


      Team Poker770


      大概意思好像要我发身份证复印件给他们,但是我身份证上的地址和我现在的住址不是同一个地方,我注册填的是我目前的住址,那我需要怎样和他们解释这种差异?
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      原作: heigirls
      刚刚收到 客服的回信:
      Username: PSR72760862
      Dear Peng,


      Thank you for your interest in Poker770!


      Following your message, we wish to inform you that we will delightedly count you among our eligible players, as soon as you validate your account.


      We therefore invite you to come back with an e-mail which includes a front and back side copy of your identification document, alongside a copy of a nominative invoice issued, in the past 6 months.


      You have the possibility to send us your identification copy, either as e-mail attachment or via fax at: (+44) 207 419 5711.


      Considering that we noticed a discrepancy between the country you submitted at registration and your current IP location we would also appreciate it if you tried to explain us this difference.


      Hoping you find this information useful, we remain at your service while looking forward to your soon reply.


      Kind regards,


      Team Poker770


      大概意思好像要我发身份证复印件给他们,但是我身份证上的地址和我现在的住址不是同一个地方,我注册填的是我目前的住址,那我需要怎样和他们解释这种差异?
      不需要解释,你可以同时发身份+地址证明,身份证只作为身份证明上面的地址与你注册地址不同没有关系,而用地址证明用来证明注册地址就可以了
    • heigirls
      heigirls
      铜牌
      从: 2011.11.10 帖子: 13
      地址证明。。。如何证明?我现在是租的房
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      原作: heigirls
      地址证明。。。如何证明?我现在是租的房
      地址证明水电煤、电话或者信用卡账单都可以,上面有你名字+地址就行,租房的话前面几个账单可能不是你的名字,你就先将身份证先发给扑克室等回复再看看后续进展
    • heigirls
      heigirls
      铜牌
      从: 2011.11.10 帖子: 13
      今天收到客服回信如下:
      Dear Peng,

      Thank you for your message!

      In reply, we wish to inform you that you are one step closer to the validation of your player account.

      All it takes is that you come back with an e-mail which includes a copy of a recent utility bill issued in your name, which includes your first and last name, your billing address and the issuing date.

      Additionally, please note that after reviewing your account, we noticed a discrepancy between the country you submitted at registration (China) and your current IP location (South Korea).

      We therefore invite you to try and explain us this difference.

      Hoping you find this information useful, we remain at your service while looking forward to your soon reply.

      With kind regards,

      Leah

      Customer Support Poker770
      Click here to contact us

      貌似要我解释我的注册IP和实际IP不一致的问题,还有其他的要我发地址什么的,我该怎么办,我英文不是很好,不知道该怎么回。。。
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      需要你的地址证明以及解释为什么会使用VPN,你可以将邮件中文内容写在论坛,我们会帮助你翻译成英文,之后你再回复给扑克室