没收到启动金帐号就被停

    • lclcw
      lclcw
      新手
      从: 2010.04.11 帖子: 3
      自从在学校注册以后,我就一步一步按照学校的要求在做,看新手文章,考试通过,然后是注册FPT,上传各种证明文件以等待启动金的到来。在这过程中,客服们给了我很多的指导与帮助,我们之间来往的邮件可以证明这一点。就在今天早上我还收到了您的来信,说我所有验证已经通过,可以静待启动金的到来,兴奋之余我边在FPT观摩高手门的牌技边等待。谁知天有不测风云,FPT突然封掉了我的帐户,然后给了我封邮件,还要我出示身份证明和地点证明(祥情如后所附)。我不知道为什么验证身份发放启动金和封停我的帐户有何联系?难道只是为了我前天在免费赛中进了圈赢了FPT3美元?以上所诉过程请客服查证,以维护学院的声誉和学员的利益!拜托了。
      下面是客服凌晨给我的留言:
      Junxian,
      01.05.10 00:05: 你好 lclcw,

      谢谢你的留言通知,我们已经将你列入转帐名单. 如果帐户没有问题,你将会在接下来的48小时内收到启动资金.

      在耐心等待期间你可以看看我们的策略文章跟视频,为接下来的真钱游戏做好充分准备.如果你更想立即开始游戏以更好的熟悉扑克软件,也可以先从游戏币玩起.谢谢.

      此致
      Junxian
      下面是FPT的邮件
      Hello Cheng Wei,

      Your Full Tilt Poker account has been temporarily suspended pending verification of your identity.

      Please send scanned, clear copies of the following documents to security@fulltiltpoker.com:

      1) Photo ID:
      One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry.

      2) Proof of Address:
      One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

      Before sending copies of your documents, please ensure the following requirements are met:

      * Copies must be clear and legible (96 to 150 DPI or higher recommended for scanned copies).
      * The document needs to be a full page and complete (bill/pay stubs, folded papers, envelopes, and partial sections are unacceptable).
      * Bills must clearly display that company's letterhead or official logo.
      * Your address verification document must display the same name and address listed on your Full Tilt Poker account.
      * We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg, .jpeg) or PDF (.pdf) format.
      * You may take digital photos of your documents and email them to us, provided that they are in focus, and unobstructed by camera flashes or you may email scanned images of your documents.

      If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance.

      Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents.

      Once we process your documentation we will contact you with an update on the status of your account.

      Thank you for your cooperation.

      Regards,

      Cat
      Security
      Full Tilt Poker

      ----------------------------------------------------------------------
      Please remember never to give out your password or enter
      account details over the Internet. Full Tilt Poker staff will
      never ask you for your password. For your security, always
      keep this information a secret.

      Learn, Chat, and Play with the Pros at Full Tilt Poker
      请各位大虾门看看,FPT有封我帐户的理由么?
  • 5 回复
    • daolong09
      daolong09
      铜牌
      从: 2010.02.18 帖子: 6
      什么叫狼狈为奸,不懂,寻找答案中
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      扑克室有权要求玩家提供验证资料,这和发放启动金没关系,就算你不申请启动金也有可能遇到同样要求
    • lclcw
      lclcw
      新手
      从: 2010.04.11 帖子: 3
      我知道你说的没错,但是第一,我已经提交了身份资料了,第二,为何封停我的帐号?
    • PSKai
      PSKai
      铜牌
      从: 2009.06.01 帖子: 2.033
      原作: lclcw
      我知道你说的没错,但是第一,我已经提交了身份资料了,第二,为何封停我的帐号?


      第一,扑克室同样有权要求其客户提供有效的身份资料证明其身份的真实可靠,包括客户达到合法年龄和有效地址等;

      第二,请认真阅读FTP的电邮,你在FTP的账户只是temporarily suspended=暂时冻结,等到你完成他们的验证后会立即重新解冻开通。

      如果扑克室冻结你的账户,学校当然也无法完成你的启动金转账。因此请耐心联系FTP客服,尽快提供他们所需的个人资料以便早日重新开通你的账户。FTP不会因为你赢了3刀就赖账的。如果开通后,请留言给学校客服,以便我们完成你的启动金过账。

      祝好!
    • xuchying
      xuchying
      铜牌
      从: 2008.06.15 帖子: 33.155
      原作: lclcw
      我知道你说的没错,但是第一,我已经提交了身份资料了,第二,为何封停我的帐号?
      扑克室要求资料和论坛提交资料没任何联系,论坛不会把会员提交的资料给扑克室;至于为什么封停账户,只有扑克室明白原因