问题求助!

    • shenmi
      shenmi
      铜牌
      从: 2010.03.30 帖子: 29
      我收到了Full Tilt Poker 给我的2封信,可惜我的英文太差了,恳请高人翻译一下,并告诉我应该怎么办?
      第一封:
      Thank you for contacting Full Tilt Poker Validation Support.

      This is an auto-generated message to confirm that we have received your
      e-mail and a representative will respond to you as soon as possible.

      In interim please refer to the instructions sent in the earlier email which will aid us in processing your account validation.

      Please note, inquiries pending investigation may require additional
      processing time.

      Regards,
      Full Tilt Poker

      *Please note, this is an auto-generated email and no response is
      necessary.
      第二封信件内容:
      Hello,

      Unfortunately, your Full Tilt Poker account cannot be validated until we can verify your identity.

      Please send scanned, clear copies of the following documents to validationsupport@fulltiltpoker.com:

      1) Photo ID:
      One of the following that clearly shows your birth date and the date of issue or expiry: valid driver's license, passport, or other government-issued ID.

      2) Proof of Address:
      One of the following dated within the last 60 days: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

      Before sending copies of your documents, please ensure the following requirements are met:

      * Copies must be clear and legible (96 to 150 DPI or higher recommended for scanned copies).
      * The document needs to be a full page and complete (bill/pay stubs, folded papers, envelopes, and partial sections are unacceptable).
      * Bills must clearly display that company's letterhead or official logo.
      * Your address verification document must display the same name and address listed on your Full Tilt Poker account. If no address is listed, please provide your current address.
      * We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg, .jpeg) or PDF (.pdf) format.

      If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance.

      Please note that your Full Tilt Poker account will remain invalid until we receive and verify legible copies of all requested documents.

      Once we process your documentation, we will contact you with an update on the status of your account.

      If you require further assistance regarding your account validation you can contact us at validationsupport@fulltiltpoker.com. Alternatively please call:

      1-888-TILT-PAY (1-888-845-8729)
      0800 1833 972 - Germany Toll Free
      0800 907 191 - France Toll Free
      800 923 045 - Italy Toll Free

      Thank you for your cooperation.


      Regards,

      Ken
      Security
      Full Tilt Poker

      ----------------------------------------------------------------------
      Please remember never to give out your password or enter
      account details over the Internet. Full Tilt Poker staff will
      never ask you for your password. For your security, always
      keep this information a secret.

      Learn, Chat, and Play with the Pros at Full Tilt Poker
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